• Offline donations

  What is an offline donation? An offline donation is a donation that has been received outside of BetterNow and so will not be charged any BetterNow fees. The donation will be shown on the fundraiser page just like a normal donation. The payment goes through the charity, and the charity is responsible for adding the offline donation to the fundraising page after receiving the donation. The offline donation feature is mainly for larger donations that have been transferred directly to the cSome readers

• Notifications about new and ended fundraisers

  Administrators of organisations can choose to receive notification emails to stay informed about activity on the platform. We currently send two types of notifications: New fundraiser created: A notification goes out about new fundraisers created (receive immediately, daily, or weekly). Fundraiser reached end date: A notification goes out when fundraisers reach their end date (receive daily or weekly). As a charity admin, you can also pick the frequency of these emails. Setting anSome readers

• How to write a message on a fundraiser page

  As a charity administrator, you have the ability to leave a message for the fundraiser on their fundraising page. (https://storage.crisp.chat/users/helpdesk/website/-/1/4/1/4/14144758d700c800/screenshot-2021-05-03-at-10021ksbar9.png =685xauto) To create a message, just log in to your account, go to the fundraising page, and write an update in the fundraiser’s activity flow. When you write a fundraiser message, it will be part of the activity flow on the fundraiser page and will be visibSome readers

• Managing fundraisers and making internal notes

  Each fundraiser page has a corresponding internal page in your dashboard. On this page, you can see contact info, details on self-donations, and various inputs the fundraiser has made when creating/editing the fundraiser page. In addition, you can make internal notes. This allows multiple administrators to collaborate on managing fundraisers, but also provides a place for a single admin to make small notes about the fundraiser for later. Each note is tagged with the admin and a timestamp. NoteSome readers

• Delete or finish a fundraising page

  As an administrator of a charity, you can always disable donations (finish a fundraiser) or delete a fundraiser. Always proceed with caution when doing this, and we always encourage you to contact the fundraiser to solve any issues first. First, here is what happens when you: A) Finish a fundraiser: When a fundraiser is finished, donations will be disabled. It will only be visible to people with a direct link and thus removed from all index pages. B) Delete a fundraiser: When you deleSome readers

• Change project for a fundraiser

  It is possible to move fundraisers between projects. In order to move a fundraiser from one project to another, you first have to find the fundraiser in your administration dashboard. On the page for the fundraiser, you can find a button for changing the project. (https://storage.crisp.chat/users/helpdesk/website/-/1/4/1/4/14144758d700c800/screenshot-2023-10-27-at-09391de6z5u.png =831xauto) Pressing this button will open a pop-up with additional information. (https://storage.crisp.cFew readers

• Editing fundraisers

  As an administrator of a charity, you can edit any fundraising page. Note: You can't edit fundraisers on the BetterNow platforms, only on white-label sites. To edit a fundraiser: Make sure you are logged in with a charity administrator account. Find the fundraising page. Click on 'Edit fundraiser' in the upper right corner. (https://storage.crisp.chat/users/helpdesk/website/-/1/4/1/4/14144758d700c800/screenshot-2021-07-16-at-145251smg6o2.png =842xauto)Few readers

• Self donations

  If a fundraiser donates themselves, we will show this donation just below the progress bar on the fundraising page. (https://storage.crisp.chat/users/helpdesk/website/-/1/4/1/4/14144758d700c800/screenshot-2021-07-16-at-1421319xg4g8.png =218xauto) Note that we can only show the self-donation if it is made with the same email as the user who created the fundraising page. It is through the email that we match a fundraiser with a self-donation. If the amount is wrong (e.g. a person createsFew readers

• Fundraiser states: An overview

  Fundraisers can have various states. These states determine their visibility and whether they are open for donations. In the table below, we have summarised all the states a fundraiser can have. Note: The hidden state is only accessible for corporate fundraisers or by contacting support. Read about how to delete or finish fundraisers here.Few readers

• Change owner / email of a fundraiser

  If a supporter needs to transfer ownership of their fundraising page to another person (friend, family member, etc.), you can edit the page's owner from the admin section. This is also useful if supporters need to change their email addresses, as this can be done by transferring the fundraiser to a new owner with the same email address (but a different name). To do this, go to: Administration → Fundraisers → Search for fundraiser → Choose "Change owner" In the pop-up, you can now edit thFew readers