• Re-sending donation receipts

  If a donor can't find their donation receipt, you can re-send it. To re-send the receipt, go to your dashboard, then go to the Donations section and find/search for the donation you want to re-send the receipt for. If it is possible to re-send the receipt, there will be a button on the right side. If it isn't there, it will not be possible to re-send it. This could be the case if the donation was handled by OnlineFundraising.dk, if it is an offline donation, or if the personal data of theFew readers

• Editing comment/names on donations

  Both the name and the comment on a donation can be edited. It is also possible to hide or unhide the name on a donation after it is made. To edit a donation, go to your dashboard, then go to the Donations section and find/search for the donation you want to edit. (https://storage.crisp.chat/users/helpdesk/website/-/1/4/1/4/14144758d700c800/screenshot-2021-05-04-at-093436e76z8.png =763xauto) Clicking the edit button will open a pop-up with extended editing possibilities: EditFew readers

• Donation refunds

  If a donor needs a refund, you can manage this from your dashboard. To refund a donation, go to your dashboard, then go to the Donations section and find/search for the donation you want to refund. If it is possible to refund the donation, there will be a button on the right side. If it isn't there, it will not be possible to refund it. This could be the case if the donation was handled by OnlineFundraising.dk, if it is an old donation from our previous payment infrastructure, or if it isFew readers