Zapier: How to set up and troubleshoot

In this article, we will explain and show how to connect your BetterNow account to Zapier and start integrating BetterNow with over 1,500 other applications. We will also explain how to troubleshoot the most common issues.

How to set it up

First, you need access to your organisation's Zapier account—and if you don't have one, create one. Their basic plan is free.

The integration is currently only accessible when using this invitation. So step two is to click this invitation link.

Next step is to connect to BetterNow from Zapier.

You can create a new secret API key under Integrations. You will have access to integrations on all plans except the basic platform subscription. You must use the secret API key, not the public API key.

The secret API key can be found under "Show details."

The secret key gives access to personal data, whereas the public API key only gives access to already publicly visible information.

NOTE: Under no circumstances reveal your secret key publicly or to third parties with whom you do not have a subprocessor agreement.

Success!

That's it! You are now ready to start building your new integrations (or Zaps). If you are new to Zapier, we recommend that you take the tutorial.

Troubleshooting

Some common errors you might encounter while setting up your Zaps:

Error 403: This error "We had trouble sending your test through. [---------] status=403" is most often caused by connecting with the public API key instead of the secret API key.

Error 422: This error "We had trouble sending your test through. [---------] status=422" is caused by you passing/sending data into BetterNow (i.e., when you are triggering an action on BetterNow) that the system doesn't understand. Basically, some of the input data is invalid. For example, if you try to send a text string like "this is not a date" as the fundraiser end date, the system will return an error, as this is an invalid date. So, if you get a 422 error, try to see if there is a mismatch between the data formats you're sending and the required formats. If the error persists, contact us at apisupport@betternow.org, and we will help you out.

Updated on: 11/07/2025