> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://be.betternow.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# User deletion

Users can delete their own accounts. This will permanently delete their fundraisers, teams, and name + comment on all donations made, along with all personal information stored in our system.

**Important:** This action is irreversible.

If you receive a request from a user to delete their account, the best course of action is to ask them to do it themselves. This ensures they are fully aware of the consequences.

### How to delete an account

Users can delete their account from their **profile settings page**.


![](https://storage.crisp.chat/users/helpdesk/website/-/1/4/1/4/14144758d700c800/screenshot-2021-05-07-at-13092_qp95e2.png =872xauto)


In the left-hand menu, there is a button allowing the user to delete their account. When clicked, the following screen will appear:

To confirm deletion, the user must type in `DELETE` (or the corresponding word in their local language) and press **DELETE MY ACCOUNT**.

 On branded sites, the user is informed that deleting their account here does **not** remove all their information from your charity's database.

![](https://storage.crisp.chat/users/helpdesk/website/-/1/4/1/4/14144758d700c800/screenshot-2021-05-07-at-13103_1uor37.png =357xauto)

### Error messages

If the user receives the error message:

**"We are unable to automatically delete your account. Please contact support [your support email] for assistance."**

Then the request should be forwarded to us, and we will handle the deletion manually.

### Webhook and API

A webhook event is sent when an account is deleted, so you can update your records accordingly.

Refer to the [API documentation](https://developers.betternow.org/#activity-types) for more details.