Donation refunds

If a donor needs a refund, you can manage this from your dashboard.

To refund a donation, go to your dashboard, then go to the Donations section and find/search for the donation you want to refund.

If it is possible to refund the donation, there will be a button on the right side. If it isn't there, it will not be possible to refund it. This could be the case if the donation was handled by OnlineFundraising.dk, if it is an old donation from our previous payment infrastructure, or if it is an offline donation.

You can either choose to refund the full amount or just part of the donation. This could be, for example, if a donor has donated €500 by mistake instead of €50. In this case, you can refund just €450, and the donor doesn’t have to go back and make a new donation.

Note: After you partially refund a donation, you may want to resend the receipt—it will be sent with the updated, refunded amount.

Updated on: 09/08/2025