> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://be.betternow.org/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2 Factor Authentication (2FA)

### What is 2FA?

**2FA (two-factor authentication)** means that in addition to entering your password, you also have to enter a numerical code, which will be sent to you by one of the following methods:

* SMS or phone call to your mobile
* The [Authy App](https://www.authy.com/) (available for desktop and mobile)

**Note:** Use a mobile phone number.

**Note:** This number will only be used for 2FA codes. You can use any mobile number that you (and **only** you) have regular and easy access to.

We recommend using an app to receive your 2FA codes, and the Authy app is a great choice.

### Why are we using 2FA?

To further improve the security of our platform, we have implemented two-factor authentication (2FA).

This additional layer of security not only protects your organisation but also helps ensure greater overall safety when handling personal data.

By providing two means of identification — something you know (your password) and something you have (your mobile phone or a device with the Authy app installed) — your information is more secure.

### Setting up 2FA

The first time you're required to use 2FA, you will be asked to provide a mobile number to receive a code via SMS. This is only needed for the initial setup. Later, you can choose another method for receiving the codes, such as the Authy app.

### Not receiving your code?

Try requesting the code through a different method — [click here for options](https://support.authy.com/hc/en-us/articles/202760276-I-am-not-receiving-text-messages-SMS-what-can-I-do-).

### Entered the wrong number?

If you entered the wrong number during setup, please contact our support team: 📧 support@betternow.org

### Has your mobile number changed?

[Click here](https://www.authy.com/phones/change/) to update your mobile number with our service provider, Authy.

If you need further assistance, don’t hesitate to contact our support: 📧 support@betternow.org